The positions below are currently available:

Updated February 13, 2020

Managing Director – London
Application Support Representative – Los Angeles / Salt Lake City / New York City / London

Managing Director

LONDON

Job Description
We are looking for a self-motivated, enthusiastic, innovative Managing Director to oversee and manage our organization’s European business activities as well as lead the EU based team.

Rightsline’s team is built around a multi-skilled, modern and innovative work environment. We embody the spirit of teamwork and pride in everything we do.

Rightsline offers a competitive salary, private health stipend and a uniquely fun work atmosphere.

Responsibilities:
  • Overseeing daily business operations
  • Developing and implementing growth strategies
  • Creating and managing budgets
  • Increasing revenue for the company as a whole
  • Identifying talent and hiring employees
  • Evaluating performance and productivity
  • Team building activities
  • Researching and identifying growth opportunities
  • Sales and Marketing activities and leadership
General Managerial Skills and Experience:
  • Multiple years of experience in media technology
  • Clear understanding of the SAAS proposition and the provision of professional services
  • Ability to work independently in the region, while playing a strong part in the executive team
  • Good knowledge of different business functions within the media industry, particularly rights, accounting and other commercials
  • Strong leadership qualities and management background
  • Willing and able to travel as needed
Business Development Requirements for EMEA:
  • Very strong presentation and interpersonal skills. Must enjoy meeting, selling, presenting to clients and potential clients
  • Lead RFP responses and bids – leading the response and orchestrating internal resources, creating Statements of Work, project plans, costing estimates and supporting documentation
  • Tracking market opportunities
  • Providing support, guidance and active participation to the sales team
  • Attending conferences, events and potential speaking and panel opportunities
  • Engagement with leading consultancies and system integrators and other partners
Exec Sponsorship/Account Management:
  • Building and maintaining multi-layered contacts with key customers
  • Being the point person for all escalation for the EU clients
  • Attending relevant meetings including steering committees, service reviews, product roadmap presentations, to provide support for the BA’s and other technical team members
  • Developing a clear view of opportunities for account growth, and progressing them
  • Encouraging building of community as part of the Enterprise Customer Council initiative
Staff:
  • Creating and maintaining a productive, happy and collaborative environment for the team
  • Contractual contract of employment reporting point (in addition most of the team have dotted line responsibilities to others)
  • Annual reviews and additional periodic informal catch-ups
  • Mentoring and professional development plans
  • Interviews and hiring plans, maintain a list of potential recruits
  • Projected resource requirements across known and forecast projects
Office and Admin:
  • Acting for the Directors as required
  • Office equipment and consumables
APPLY
jobs@Rightsline.com

Application Support Representative

LOS ANGELES // SALT LAKE CITY // NEW YORK CITY // LONDON

Job Description
Rightsline is looking for a full-time Application Support Representative to join our quickly growing team.

We need someone with excellent communication skills and a passion for solving problems, as well as the technical ability to understand issues or needs being reported. You will translate those into requirements and either resolve issues directly or work with the appropriate team within the company.

Experience in programming, QA testing, technical writing and / or business analyst activities is a bonus. The desire to learn and the ability to adapt are required. As a, Technical Customer Support Representative you will ensure our customer service is of the highest standards by providing a first line of communication on incoming support tickets, developing a trusting relationship by solving problems on behalf of our customer base.

This role reports to the Customer Success manager, but works closely with all the Rightsline departments including Customer Implementation / Project Management (& Business Analysts) Engineering, Product, and Executive teams – while interacting directly with customers. The role is an integral part of producing and maintaining high quality service and products for clients throughout the media industry. You will be working in a highly collaborative environment with a team who shares your passion for building impactful products.

Responsibilities:
  • Manage and resolve as quickly as possible incoming support tickets which may require software configuration, reporting and database queries.
  • Triage issues into appropriate categories based on guidance and rules provided.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Work with internal teams to resolve customer tickets per internal SLAs.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Keep records of customer interactions via tools provided. Follow communication procedures, guidelines and policies.
  • Ensure satisfaction of customer ticket resolve and follow up appropriately.
  • Provide customers regular updated user guides and release notes.
  • Produce and curate technical content in volume.
Requirements:
  • 1-2 years of experience working in customer tech support for a software company, preferably web-based.
  • Ability to write clearly and concisely and communicate appropriately.
  • Strong sense of ownership and proven ability to adapt.
  • Familiarity with bug tracking and ticket management software (Zendesk, JIRA, Rally, Pivotal, etc.).
  • Excellent organizational skills, proficiency in Microsoft Office and General computer capabilities.
  • 4-year degree or 2-year technical college completion.
Bonus Qualifications:
  • Understanding of SQL and database practices.
  • Media and Entertainment experience.
  • Knowledge Management and Technical Writing prowess.
APPLY
jobs@Rightsline.com

About Rightsline

Headquartered in downtown Los Angeles, with offices in Salt Lake City, New York and London, Rightsline is the world’s only true, multi-tenant, software-as-a-service rights and contract management platform.  Offering real-time avails, pipeline management, contract visibility, and inventory management, Rightsline powers many of the world’s leading companies within the media and entertainment ecosystem. We provide content owners, distributors, sales agents, business groups, and legal teams in any organization with full, 360 degree visibility into all their rights, in all territories and on all platforms, worldwide.  Empowering companies to achieve ultimate catalog monetization – through easy tracking of expirations, conflicts, and opportunities – is at the core of the software toolset for which Rightsline has become renowned.

Rightsline offers a competitive salary, health benefits and a fun environment.