Sr Database Developer / Administrator

Job Description
Rightsline is currently looking for a Sr Database Developer / Administrator. This position reports directly to the VP of Engineering to ensure that we make the best product possible. We are looking for great developers who are comfortable working in a fast paced and fun environment. As part of our Engineering team you will get to utilize and expand your skills in SQL, AWS, DBA, reporting, datamarts, and new cloud-native BI technologies.

You will be working in a collaborative environment with a team who shares your passion for building something impactful.

Skills we are looking for:
  • Expert T-SQL Skills
  • SQL Server 2014/2016 administration Including:
    • Backup/Recovery
    • Always on Availability Groups
    • Replication
    • Change Data Capture
    • Temporal Tables
    • Stretch DB
  • Database Design and Architecture Experience
  • Performance Tuning
  • Managing large datasets
Preferred skills:
  • SSIS/SSRS/SSAS 2014/2016
  • Other technologies in our environment where experience or knowledge would be helpful:
    • Team Foundation Server
    • Jira
    • Amazon Web Services
    • Izenda 6/7
    • PowerShell
    • R
    • Python
  • Experience with working on Agile teams
  • Experience with issue/change management software (JIRA or VSTS)
  • Continuous Delivery Tools for SQL
  • Testing tools for SQL
Examples of what you will be doing:
  • Developing and supporting stored procedures
  • Administering database architecture (EC2 instances and RDS)
  • Tuning queries and optimizing indexes
  • Working with Business Analysts (and customers) to define report requirements
  • Developing, troubleshooting, and optimizing reports
  • Learning the latest programming techniques and technologies
  • Contributing to overall BI strategy and long-term data success
Requirements include:
  • BS in Engineering or related field or foreign equivalent
  • Excellent analytical and communication (both verbal and written) skills
  • Innovative thinking and commitment to technical vision
  • Ability to meet aggressive deadlines and be accountable for work product
  • Strong sense of ownership, urgency, and self-motivation
  • Ability work with a wide range of colleagues on varied initiatives
APPLY
jobs@Rightsline.com

Software Engineer

Job Description
Rightsline is currently looking for a Software Engineer. This position reports directly to the VP of Engineering to ensure that we make the best product possible. We are looking for great developers who are comfortable working in a fast-paced and fun environment. As part of our Engineering team you will get to utilize and expand your skills in C#, AngularJS, WebAPI, SQL Server, and more.

You will be working in a collaborative environment with a team who shares your passion for building something impactful.

Skills we are looking for:
  • ASP.NET (4.5+), specifically C#
  • AngularJS, or similar
  • Entity Framework or other ORM
  • HTML5, ES2015, LESS/Sass
  • Development in Visual Studio 2015 (or later)
  • Other technologies in our environment where experience or knowledge would be helpful:
    • Team Foundation Server
    • Amazon Web Services
    • REST
    • JSON
    • TypeScript
    • NodeJS
    • Redis, or other NoSQL
    • SOA
    • Izenda
    • Bootstrap
Examples of what you will be doing:
  • Developing and supporting web services
  • Data access development
  • Consuming web services
  • Creation of top to bottom data capture, including data capture forms, validation logic, data structure to pass to/from web services, and data access layer calls to persist to database
  • Testing, troubleshooting, and fixing bugs
  • Learning latest programming techniques and technologies
  • User interface / user experience
Requirements include:
  • BS in Engineering or related field or foreign equivalent
  • Excellent analytical and communication (both verbal and written) skills
  • Innovative thinking and vision
  • Ability to meet deadlines and be accountable
  • Must have a strong sense of ownership, urgency and initiative.
APPLY
jobs@Rightsline.com

Technical Customer Support Representative

LONDON

Job Description
Rightsline is looking for a full-time Technical Customer Support Representative to join our quickly growing team.

We need someone with excellent communication skills and a passion for solving problems as well as the technical ability to understand issues or needs being reported and translate those into requirements and either resolve issues directly or work with the appropriate team within the company.

Experience in programming, QA testing, technical writing and / or business analyst activities is a bonus. The desire to learn and the ability to adapt are required. As a, Technical Customer Support Representative you will ensure our customer service is of the highest standards by providing a first line of communication on incoming support tickets, developing a trusting relationship by solving problems on behalf of our customer base.

This role reports to the Customer Success manager, but works closely with all the Rightsline departments including Customer Implementation / Project Management (& Business Analysts) Engineering, Product, and Executive teams—while interacting directly with customers. The role is an integral part of producing and maintaining high quality service and products for clients throughout the media industry. You will be working in a highly collaborative environment with a team who shares your passion for building impactful products.

Responsibilities will include:
  • Manage and resolve as possible incoming support tickets which may require software configuration, reporting and database queries.
  • Triage issues into appropriate categories based on guidance and rules provided.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Work with internal teams to resolve customer tickets per internal SLAs.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Keep records of customer interactions via tools provided. Follow communication procedures, guidelines and policies.
  • Ensure satisfaction of customer ticket resolve and follow up appropriately.
  • Provide customers regular updated user guides and release notes.
  • Produce and curate technical content in volume.
Requirements include:
  • 1-2 years of experience working in customer tech support for a software company, preferably web-based.
  • Ability to write clearly and concisely and communicate appropriately.
  • Strong sense of ownership and proven ability to adapt.
  • Familiarity with bug tracking and ticket management software (Zendesk, JIRA, Rally, Pivotal, etc.).
  • Excellent organizational skills, proficiency in Microsoft Office and General computer capabilities.
  • 4-year degree or 2-year technical college completion.
Bonus Qualifications:
  • Understanding of SQL and database practices.
  • Media and Entertainment experience.
  • Knowledge Management and Technical Writing prowess.
APPLY
jobs@Rightsline.com

About Rightsline

Headquartered in Los Angeles, Rightsline is the world’s only true, multi-tenant, software-as-a-service rights and contract management platform. Offering real-time avails, pipeline management, contract visibility, and inventory management, Rightsline powers many of the world’s leading companies within the media and entertainment ecosystem. We provide content owners, distributors, sales agents, business groups, and legal teams in any organization with full, 360 degree visibility into all their rights, in all territories and on all platforms, worldwide. Empowering companies to achieve ultimate catalog monetization – through easy tracking of expirations, conflicts, and opportunities – is at the core of the software toolset for which Rightsline has become renowned.

Rightsline offers a competitive salary, health benefits and a fun environment.